Booz Allen Hamilton

Incident Manager

Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, ensure system stability, and lead teams.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
Department - JobBoardly X Webflow Template
Security Operations
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 5, 2025

Incident Manager: own the incident lifecycle, anticipate and address system issues and incidents, work closely with the help desk team, and manage ongoing efforts to maintain applications in production.

Requirements

  • 6+ years of experience in a leadership role in operational environments
  • 4+ years of experience with technical report writing
  • Experience with ServiceNow
  • Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
  • Secret clearance
  • Bachelor's degree
  • DoD 8570 IAT Level 2 or DoD 8140 compliant Certification

Benefits

  • Health benefits
  • Life insurance
  • Disability insurance
  • Financial benefits
  • Retirement benefits
  • Paid leave
  • Professional development
  • Tuition assistance
  • Work-life programs
  • Dependent care

Requirements Summary

6+ years of leadership experience, 4+ years of technical report writing experience, and experience with ServiceNow