Incident Manager

This position involves leading and managing Incident Management for Tier 1 and Tier 2 IT operations within the core banking system. The role focuses on ensuring timely incident detection, escalation, and resolution, minimizing disruption, and maintaining a proactive service management culture. It requires experience leading large-scale IT teams and strong technical skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of IT incident management or IT operations experience.
• Experience leading Tier 1 & Tier 2 teams in large-scale IT environments.
• Strong background in banking or financial service technology operations.
• Solid understanding of ITIL v4 and ITSM frameworks.
• Hands-on experience with CA Service Desk, OpenText SMAX, or similar tools.
• Strong communication, analytical, and leadership skills.