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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, troubleshoot issues, and enhance application performance.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
The Incident Manager will own the incident lifecycle, detect and address system issues, work closely with the help desk team, and share technical details to aid in troubleshooting. They will also manage ongoing efforts to maintain applications in production, including troubleshooting and documenting application performance.
Requirements
- 8+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Ability to effectively communicate findings and solutions to leadership and stakeholders
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant certification
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave, professional development, tuition assistance, work-life programs, and dependent care
- Recognition awards program
Requirements Summary
8+ years of experience, 4+ years of technical report writing experience, and experience with ServiceNow
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year
