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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incident lifecycles and enhance system delivery.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Incident Manager responsible for owning the incident lifecycle, anticipating and addressing system issues and incidents in a 24/7/365 environment. Work closely with the help desk team to understand service interruptions and support ongoing system delivery. Manage ongoing and proactive efforts to maintain applications in production.
Requirements
- 8+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Ability to effectively communicate findings and solutions to leadership and stakeholders
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant certification
Benefits
- health benefits
- life benefits
- disability benefits
- financial benefits
- retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
Requirements Summary
8+ years of experience in a leadership role, 4+ years of technical report writing experience, and experience with ServiceNow
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year
