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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, ensuring system reliability. 8+ years leadership, Secret clearance required. Benefits include health, tuition assistance, and more.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Incident Manager responsible for owning the incident lifecycle, anticipating and addressing system issues, and working closely with the help desk team to support ongoing system delivery.
Requirements
- 8+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant certification
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave, professional development, tuition assistance, work-life programs, and dependent care
- Recognition awards program
Requirements Summary
8+ years of experience in leadership, 4+ years of technical report writing, and experience with ServiceNow
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year