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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, collaborate on tech issues, and ensure system reliability.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Incident Manager responsible for owning the incident lifecycle, working closely with the help desk team, and anticipating system issues to resolution. Collaborates with technology infrastructure management to repair technical bugs and maintain applications in production.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant Certification
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave, professional development, tuition assistance, work-life programs, and dependent care
- Recognition awards program for exceptional performance and superior demonstration of values
Requirements Summary
6+ years of experience in a leadership role, 4+ years of technical report writing, and experience with ServiceNow
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
86900-198000 USD/year
