Incident Manager

The Incident Manager owns the incident lifecycle, from detection and impact assessments to resolution and post-mortem review. They work closely with the help desk team to anticipate and support ongoing system delivery. The manager must have 6+ years of experience in a leadership role and 4+ years of experience with technical report writing.

Requirements

• 6+ years of experience in a leadership role in operational environments
• 4+ years of experience with technical report writing
• Experience with ServiceNow
• Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
• Secret clearance
• Bachelor's degree
• DoD 8570 IAT Level 2 or DoD 8140 compliant Certification
• Experience implementing change management solutions for the DoD
• Experience with Splunk
• Experience with performance engineering of AWS Cloud applications
• Experience with using Structured Query Language (SQL)
• Experience with system and data analysis using common tools, such as PowerBI, Tableau, or Excel
• Amazon Web Services (AWS) Cloud Certification
• Information Technology Infrastructure Library (ITIL) Certification

Benefits

• health benefits
• life insurance
• disability insurance
• financial benefits
• retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• dependent care
• recognition awards