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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incident lifecycles, ensuring swift resolutions. Benefits include health, retirement, and professional development.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
The Incident Manager will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, in a 24/7/365 environment. The role involves anticipating, identifying, and addressing system issues and incidents to resolution, working closely with the help desk team, and sharing technical details to aid in troubleshooting.
Requirements
- 2+ years of experience in a leadership role in operational environments
- Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- HS diploma or GED
Benefits
- Health benefits
- Life, disability, and financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Requirements Summary
2+ years of experience in leadership, experience with system and data analysis, and experience with ServiceNow and incident response processes
Apply now
Doral
|
Florida
United States
Entry Level
Hybrid
Full Time
86800-198000 USD/year
