Incident Manager

ALTEN MAROC is seeking an Incident Manager to manage customer B2C incident backlog, ensuring timely resolution, proactive prevention, and contributing to a quality culture. This role involves escalation management, documentation, and collaboration with various teams and stakeholders. They aim to join an excellence ecosystem and benefit from a personalized career path and impactful skills development.

Requirements

• Manage Customer B2C incident backlog (Level 2.5 or higher).
• Manage escalations and contact technical teams.
• Investigate incidents and contribute to documentation.
• Contribute to quality meetings and escalation 1 and 2 autonomy.
• Fluent in French and English.