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SQLI
Senior Lead Support N2
Join SQLI in Casablanca as a Senior Lead Support N2. Leverage ServiceNow and ITIL expertise to enhance application performance. Enjoy innovative projects and remote work flexibility.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
May 23, 2025
Our creative and technical teams are committed to offering clients, consumers, or users, unique and engaging experiences, relying on the best technologies and methodologies as well as their skills and convictions.
Requirements
- Bachelor's degree in computer science or engineering
- Minimum 6 years of experience in application support and/or monitoring, with at least 2 years in a coordination or lead role
- Solid mastery of ITIL processes (incidents, problems, changes)
- Knowledge of observability solutions: ELK stack, Grafana, Kibana, etc.
- Good understanding of application flow architectures and integration (e.g., Tibco, ESB)
- Ability to define relevant KPIs to measure application health, performance, and support reactivity
- Experience with ITSM tools (ServiceNow, Jira...)
- Assertive leadership and communication skills
- Ability to prioritize and make decisions
- Analytical mindset, rigor, and customer service sense
Benefits
- Innovative and varied projects in a stimulating environment
- Opportunity for training and certification on Microsoft technologies
- Partial remote work flexibility
Requirements Summary
Bachelor's degree in computer science or engineering, Minimum 6 years of experience in application support and/or monitoring, Solid mastery of ITIL processes (incidents, problems, changes)
