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Photon
Incident Manager
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 8, 2024
The Incident Manager is responsible for overseeing and managing incidents related to database infrastructure, aiming to minimize downtime and disruptions to database services. This role involves coordinating with DBA and technical teams for troubleshooting, root cause analysis, and process improvement. The focus is on database stability, performance, and security.
Requirements
- Oversee the entire incident lifecycle for database-related incidents.
- Coordinate with database administrators (DBAs) and technical teams for troubleshooting.
- Conduct root cause analysis for database incidents.
- Implement corrective actions and preventive strategies to enhance database reliability.
- Develop and optimize incident management processes.
Requirements Summary
Bachelor's degree in IT or related field. 8+ years of IT incident management experience. Solid understanding of databases and ITSM frameworks
