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Takeda
IT Service Manager - CSI
Join Takeda as an IT Service Manager - CSI in Santa Fe, Mexico. Lead Continuous Service Improvement using ServiceNow. Requires ITIL V4 and 6+ years in ITSM.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 27, 2025
The IT Service Manager - CSI will lead the implementation, improvement, and refinement of the Continuous Service Improvement process, working with multiple global stakeholders. The role reports to the Service Governance Lead and is responsible for providing vision and roadmap to drive efficiency and effectiveness of the process.
Requirements
- Degree in Computer Science/Business Informatics or other relevant graduate degree
- 6+ years of experience in IT Service Management
- 4+ Years of experience in Continuous Service Improvement
- Experience in Agile and SAFE methodologies
- Minimum ITIL V4 Foundation Certification
- Continual Improvement Module on ServiceNow platform knowledge
Benefits
- A strategic mindset and ability to create and articulate vision and north star
- Strong communication skills and ability to articulate and optimize design based on the value to the user and the business
- Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda
Requirements Summary
Degree in Computer Science/Business Informatics, 6+ years of experience in IT Service Management, 4+ Years of experience in Continuous Service Improvement
