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Kyndryl
Incident Manager
Join Kyndryl as an Incident Manager in Mexico City. Lead critical incident resolution using ServiceNow, ensuring IT service continuity for top clients.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 29, 2025
The Incident Manager at Kyndryl is responsible for leading the resolution of critical incidents, ensuring the operational continuity of IT services for strategic clients.
Requirements
- Previous experience in technical support analyst, NOC operator, service desk specialist, support coordinator, shift lead, problem analyst, or change coordinator.
- Knowledge of infrastructure monitoring and security systems.
- Intermediate to advanced English.
- Strong communication, leadership, and decision-making skills under pressure.
- Minimum of 3+ year of familiarity and expertise in IT, with a related career in IT as a systems engineer, electronics, and knowledge in programming languages and operating systems.
- Knowledge in Infrastructure and security systems monitoring
- Knowledge in ServiceNow
- Knowledge in OBMC by Remedi for monitoring.
- Knowledge in Jira for task and incident tracking.
Benefits
- State-of-the-art resources
- Fortune 100 clients
- Employee learning programs
- Certifications (Microsoft, Google, Amazon, Skillsoft)
- Company-wide volunteering and giving platform
- Choice of benefits
- Support for employees and their families
Requirements Summary
IT experience, strong communication and leadership skills, and knowledge of infrastructure and security systems
