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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incident lifecycles, ensuring effective resolution and support.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
As an Incident Manager, you will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, in a 24/7/365 environment. You will work closely with the help desk team to anticipate and better support ongoing system delivery by discovering trends and patterns.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 2+ years of experience with technical report writing
- Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- Recognition awards program
Requirements Summary
6+ years of experience in a leadership role, 2+ years of technical report writing experience, experience with ServiceNow
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year
