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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incident lifecycles and enhance system delivery. Benefits include health, tuition assistance, and professional development.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 17, 2025
The Incident Manager will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, in a 24/7/365 environment. They will work closely with the help desk team to anticipate and support ongoing system delivery, and manage ongoing and proactive efforts to maintain applications in production.
Requirements
- 2+ years of experience in a leadership role in operational environments
- Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- HS diploma or GED
- Excellent verbal and written communication skills
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
- Recognition awards program
Requirements Summary
2+ years of experience in a leadership role, experience with system and data analysis, and secret clearance
Apply now
Doral
|
Florida
United States
Entry Level
Hybrid
Full Time
86800-198000 USD/year
