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Devoteam
Incident Manager
Experienced Incident Manager at Devoteam (Île-de-France) managing critical incidents using ServiceNow ITSM. ITIL certified, production environment expertise, rapid service restoration focus. Bac+4/5 required.
ServiceNow Role Type:
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Job description
Posted on:
July 14, 2025
We are looking for an experienced Incident Manager to become the pillar of IT crisis resolution for our clients, responsible for end-to-end management of critical incidents to ensure rapid and efficient service restoration.
Requirements
- Mastery of ITIL processes: ITIL Foundation V3/V4 certification is a significant asset
- Good understanding of production environments: general knowledge of operating systems (Windows, Linux), network and application architectures
- Mastery of an ITSM tool: proven experience on ServiceNow, Jira Service Management, Easyvista, etc., for ticket tracking and management
Requirements Summary
Bac +4/5, significant experience in managing major incidents, good mastery of English
