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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, ensuring swift resolutions. 6+ years' experience required. Benefits include health, tuition assistance, and professional development.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
The Incident Manager owns the incident lifecycle, anticipates, identifies, and addresses system issues and incidents to resolution. Work closely with the help desk team to understand service interruptions and provide timely status updates to stakeholders.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant Certification
Benefits
- Health benefits
- Life, disability, financial, and retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
- Recognition awards program
Requirements Summary
6+ years of experience, 4+ years of technical report writing experience, and experience with ServiceNow
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
86800-198000 USD/year
