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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage your ServiceNow expertise to manage incidents, lead teams, and enhance system delivery.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Incident Manager will own the incident lifecycle, detect and resolve system issues, and work closely with the help desk team to anticipate and support ongoing system delivery. The role requires 8+ years of experience in a leadership role, 4+ years of experience with technical report writing, and experience with ServiceNow.
Requirements
- 8+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Ability to effectively communicate findings and solutions to leadership and stakeholders
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant certification
Benefits
- Health benefits
- Life benefits
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
- Recognition awards
Requirements Summary
8+ years of experience in a leadership role, 4+ years of experience with technical report writing, and experience with ServiceNow
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year
