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Devoteam
Incident Manager H/F
Incident Manager H/F at Devoteam, Île-de-France. Lead IT crisis resolution using ITIL & ITSM tools. Requires Bac+4/5, incident management expertise, English fluency, production environment knowledge & communication skills.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
Devoteam is a leader in digital strategy consulting, technological platforms, cybersecurity, and business transformation. We are looking for an experienced and rigorous Incident Manager to become the pillar of IT crisis resolution for our clients.
Requirements
- Mastering ITIL processes
- Good understanding of production environments
- Mastery of an ITSM tool
- Excellent communication skills
- Crisis management skills
Requirements Summary
Bac +4/5, significant experience in managing major incidents, good mastery of English
