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NTT DATA Services
Incident Problem Management
Join NTT DATA Services in Zapopan as an Incident Problem Management specialist. Utilize ServiceNow to support Hilton's Digital Key System, ensuring top-notch customer service.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
NTT DATA Services is seeking an Incident Problem Management to support Hilton Worldwide Digital Key System and Connected Room. This role involves providing remote support, handling live phone calls, and escalating issues based on customer requests, using ServiceNow. The position requires strong customer service and communication skills.
Requirements
- Leverage ServiceNow
- Participate in on-call rotation
- Handle live phone calls
- Work with hotel real-time to resolve issues
- Engage in customer follow-up
- Maintain SLAs
Requirements Summary
Strong ServiceNow skills. Customer-focused with great communication. Handle live phone and incident support. Resolve issues with hotels to maintain SLAs
