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AirTrunk
Incident & Problem Manager
Incident & Problem Manager at AirTrunk, Sydney. Manage end-to-end incident processes using ServiceNow ITSM platform. ITIL expertise, major incident coordination, cross-functional leadership required. PTO, 401k, tuition reimbursement.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 17, 2025
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We're looking for an Incident & Problem Manager to oversee the end-to-end incident management process across our Technology environment.
Requirements
- Proven experience in IT service management or incident management roles.
- Strong understanding of ITIL practices and service delivery frameworks.
- Experience managing major incidents and coordinating cross-functional response teams.
- Excellent communication and stakeholder engagement skills.
- Proficiency in ITSM platforms (e.g., ServiceNow, Jira Service Management).
- Strong analytical and problem-solving skills.
- Effective communication and collaboration skills across technical and non-technical teams.
- Demonstrated ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Experience working in Agile, hybrid, or traditional project delivery environments.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
Requirements Summary
5-7 years in Technology roles with experience in IT service management or incident management roles
