.svg)
Orion Innovation
Incident Sr.
Join Orion Innovation in Mexico City as an Incident Sr. Lead high-priority incident management using ServiceNow. Requires ITIL knowledge and 2+ years experience.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 22, 2025
Orion Innovation is seeking an Incident Sr. to lead the management of high-priority incidents, coordinating multidisciplinary teams to resolve them quickly. The role involves scaling, improving service quality, and ensuring compliance with commitments. They are a globally recognized tech services firm, with operations in Mexico and the United States.
Requirements
- Engineering in Systems Computing or a related field
- Intermediate English skills
- Knowledge of ITIL processes
- Knowledge of any architecture (Enterprise, Security, Data Center, Collaboration)
- 2 years of experience in incident management and team coordination
- Experience with tools like SERVICENOW
Requirements Summary
Engineering degree, 2+ years incident management experience, ITIL knowledge, and intermediate English skills are needed
