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Infor
Infor
Infor Customer Support Manager (Japan): Lead Infor LN ERP, M3, SyteLine WMS support team. Req: 8yrs enterprise software, 3yrs management, Japanese/English fluency, escalation expertise. Competitive salary, growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
We are seeking a dynamic and experienced Customer Support Manager to lead our Japan-based support team specializing in Infor LNERP, M3 and CSI (SyteLine), WMS product lines.
Requirements
- Team Leadership & Performance Management
- Customer Engagement & Escalation Handling
- Operational Excellence
- Cross-Functional Collaboration
- Regional Strategy & Culture Alignment
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
Requirements Summary
8 years of experience in enterprise software support, 3 years in a managerial role, Japanese customer expectations and communication styles, experience managing escalations, and proficiency in Japanese and English
