HKBU

Information Technology Manager (Workflow / Cloud / AI)

ServiceNow Role Type:
ServiceNow Modules:
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Incident Management
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Integration Hub
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Workflow Automation
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
September 26, 2025

The Information Technology Manager (Workflow / Cloud / AI) will be a key member of the Applications & Integration Services Section, reporting to the Senior Information Technology Manager. This role focuses on developing and managing workflows, implementing AI-powered solutions, and enhancing university operations, aiming for operational efficiency and productivity. The position involves collaboration with various academic and administrative units to deliver tailored technology solutions.

Requirements

  • A bachelor’s degree in Computer Science, Information Systems, or a related discipline.
  • Minimum of 7 years of proven experience in IT application development or systems integration.
  • Demonstrated success in developing and managing workflow automation applications, AI-enabled solutions, and cloud-native systems.
  • Proficiency in cloud platforms such as Azure.
  • Hands-on experience with AI tools and programming environments (e.g., Ollama, Python, AI-Coder).
  • Familiarity with workflow automation platforms (e.g., ServiceNow, K2).
  • Ability to translate business requirements into technical specifications.
  • Solid project management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently.
  • Proven capability to lead internal technical teams and supervise external consultants.

Requirements Summary

Bachelor's in CS/IS or related. 7+ years of IT experience. Proficiency in Azure. AI/cloud experience