Information Technology Support Analyst

Magellan Aerospace is seeking a talented IT Support Analyst to join their IT team. This role involves resolving hardware, software, and network issues, maintaining IT systems, and providing comprehensive technical assistance to employees. The position emphasizes teamwork, proactive problem-solving, and contributing to a positive work environment within a dynamic and rapidly growing aerospace company.

Requirements

• Provide tier 1 and 2 support for end-users.
• Administer, support, and troubleshoot Windows Server, Active Directory, Exchange, Group Policy, and Microsoft 365 applications.
• Manage incidents and service requests through ServiceNow or similar ITSM platforms.
• Deploy, configure, and maintain hardware.
• Maintain accurate asset inventories.
• Contribute to automation tasks using PowerShell or scripting languages.
• Provide support for security configurations and endpoint protection.
• Collaborate with cross-functional teams on IT projects.
• Support cybersecurity best practices.