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BT Group
Infrastructure Engineering Manager
Join BT Group as an Infrastructure Engineering Manager in New Bailey, Lancashire. Lead UK Shared Services on ServiceNow, ensuring compliance and security. Competitive salary, hybrid work, and benefits included.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 21, 2025
This Infrastructure Engineering Manager position leads the UK Shared Services Platform, a fully maintained, certified service management and tooling platform used by government. The role involves overseeing cloud-first initiatives, managing a multi-disciplinary team, and ensuring service level compliance. It offers a unique opportunity to impact public safety while tackling complex technical challenges.
Requirements
- A proven background in managing secure platforms within UK government or regulated environments.
- Familiarity with IT security best practices, data protection, and incident management tools (e.g., JIRA, ServiceNow).
- Experience working in certified environments and understanding government security regulations.
- Proven people management and leadership background.
- Excellent communication and stakeholder engagement abilities.
- Demonstrated experience solving complex problems and making sound decisions under pressure.
Benefits
- Competitive salary
- Flexible working model (hybrid) with office days and 2 days at home
- Comprehensive benefits package
Requirements Summary
Secured platform management experience. UK regulations, certifications & leadership skills are needed. Great people management experience is crucial
