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Softtek
Ingeniero de Soporte SAP N1 Junior
Join Softtek as a Junior SAP Support Engineer in Bogotá. Provide L1 support using ServiceNow and ITSM tools. Requires SAP knowledge and 6+ months experience.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 19, 2025
The SAP N1 Junior Support Engineer is responsible for providing first-level technical support, including issue diagnosis, resolution, and escalation. The role involves using ITSM tools, managing tasks, and proactively identifying risks. The ideal candidate will have a strong understanding of SAP and WEB applications.
Requirements
- Engineer, technician, or student in systems engineering, electronics, or related fields
- Minimum of 6 months of Service Desk Support experience (L1)
- Knowledge of SAP and WEB applications
- Maneuvering of ITSM tools (Solman, Servicenow, Jira, among others)
- Knowledge of SLAs fulfillment
- Basic ITIL knowledge
Requirements Summary
6+ months Service Desk Support, SAP/WEB application knowledge, ITSM tools proficiency, and basic ITIL knowledge
