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icorp
Ingeniero de Soporte Técnico en Sitio
Join icorp as a Technical Support Engineer in Silao, Guanajuato. Utilize ServiceNow for ticket management, resolve equipment issues, and ensure system maintenance.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 27, 2025
Provide technical support on site, resolve equipment failures, and perform preventive and corrective maintenance. Requirements include education in computational careers and experience in technical support, ticket management, and active directory management.
Requirements
- Education in computational careers, systems, or a combination
- Experience in providing technical support on site
- Advanced level of English
- Experience in some system or ticket management tool
- Active Directory management
- Windows or Linux failure management
- Microsoft Office management
- Technical Support on Site
- Resolution of equipment failures
- Installation of Windows/Linux operating systems and applications
- Preventive and corrective maintenance of computer equipment and some peripherals
- Active directory support
- Networks and infrastructure
- Domain profile configuration
- Microsoft Office 365 support and configuration
- Update and maintenance of computer equipment inventories
- Use of ticket management tools, example: ServiceNow, Jira, Remedy, etc.
- Warranty follow-up
Benefits
- Basic salary
- Gasoline support
- Quarterly bonus
- Compliance pension
Requirements Summary
Technical support experience, computational education, and active directory management skills required
