Ingeniero de Soporte Técnico (Presencial en Chiapa de Corzo)

We use the power of technology to deliver critical IT services that our customers need to modernize their operations and drive innovation across their entire ecosystem. Our DXC Modern Workplace services allow employees to easily find, understand, and interact with technology and their colleagues at any time, in any location, and on any device.

Requirements

• Provide basic technical support as 'smart hands' in infrastructure and applications
• Follow up on SLA in the assigned ticket tool (ServiceNow)
• Offer in-person support to users, applying effective communication skills
• Meet client policies and standard IT procedures
• Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms)
• Handle incidents such as Break-Fix both on-site and remotely
• Participate in business projects such as infrastructure assignments, equipment renewal (PC Refresh), device cleaning, and cybersecurity incident response
• Collaborate with the team to resolve operational challenges and daily tasks
• Support the creation and maintenance of procedure documentation
• Show willingness to learn and develop experience in Field Services activities
• Develop technical skills through practical experience

Benefits

• On-site support
• Opportunities for professional development
• Collaborative work environment
• Strong company culture