Ingeniero de Soporte Técnico (Presencial en Coatepec Ver)

As a Technical Support Engineer, you will work on-site at client facilities, providing fundamental technical assistance in infrastructure and application services.

Requirements

• Provide basic technical support as 'smart hands' in infrastructure and applications, supporting routine tasks.
• Follow up on SLAs in the assigned ticket tool (ServiceNow).
• Offer on-site attention to users, applying effective communication skills.
• Meet client policies and standard IT procedures.
• Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms).
• Handle incidents like Break-Fix both on-site and remotely.
• Participate in business projects like infrastructure assignments, equipment renewal (PC Refresh), device cleaning, and cybersecurity incident response.
• Collaborate with the team to resolve operational challenges and daily tasks.
• Support the creation and maintenance of procedure documentation.
• Show willingness to learn and develop experience in Field Services activities.
• Develop technical skills through practical experience.