Ingeniero de Soporte Técnico (Presencial en Coatepec, Veracruz)

DXC Technology is seeking a Technical Support Engineer to provide on-site technical assistance in infrastructure and application services. The role involves direct interaction with users, collaboration with the team, and participation in business projects related to infrastructure and cybersecurity.

Requirements

• Provide basic technical support as 'smart hands' in infrastructure and applications
• Monitor SLAs in the assigned ticket tool (ServiceNow)
• Offer on-site support to users, applying effective communication skills
• Meet client policies and standard IT procedures
• Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms)
• Handle incidents of the type Break-Fix both on-site and remotely
• Participate in business projects such as infrastructure assignments, equipment renewal (PC Refresh), device cleaning, and cybersecurity incident response
• Collaborate with the team to resolve operational challenges and daily tasks
• Support the creation and maintenance of procedure documentation

Benefits

• Opportunity to work with a global technology company
• Collaborative work environment
• Professional development and growth opportunities