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NEORIS
Ingeniero Incidentes
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Incident Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 17, 2025
NEORIS is a Digital Accelerator seeking an Incident Response Engineer to manage technological events and incidents, ensuring service quality and compliance. The role involves incident lifecycle management, root cause analysis, process documentation, and coordination with Banco Pichincha applications. This is a 24/7, in-person position.
Requirements
- Service management in large institutions
- Management of technological vendors
- Incident resolution/management
- Proven experience in resolving technological incident resolution
- Problem management
- Proven experience in research and testing
- Change management
- Capacity Management
- ITILv3-v4
- Wintel platforms, Unix, BDD Architectures of Telecoms
- Experience and knowledge in ITSM tools and observability (Dynatrace, ServiceNow, Grafana, Zabbix, etc.)
Benefits
- Competitive salary
- Private medicine
- NEIS Days
- Corporate tools
- Training and training platforms
Requirements Summary
Service management in large institutions is needed. Strong incident resolution skills & problem-solving experience are required. Knowledge of ITSM tools & observability (Dynatrace, ServiceNow, etc.) is essential
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