Inventory Specialist - Temporary

The Inventory Specialist will support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA) by performing daily reviews of ServiceNow portal customer equipment requests, tasks, and tickets, and providing customer and team support to facilitate hardware requirements and requests.

Requirements

• Ensure daily review of ServiceNow portal customer equipment requests, tasks, and tickets are fulfilled in a timely manner, in accordance with DLA Asset Management policies.
• Provide daily customer and team support to facilitate both local and regional hardware requirements and requests.
• Respond to email requests for information (RFIs) within 24 hours.
• Perform cyclical physical inventories of all DLA common use IT equipment.
• Monitor stock levels regularly and submit accurate, auditable monthly inventory reports.
• Ensure accountability and proper asset lifecycle procedures are used to conform to expected organizational standards and goals.
• Conduct all Receiving/Shipping of DLA hardware and ensure all hardware updates are performed in a timely and accurate manner, for all provisioned, transferred, received, and excessed equipment.
• Identify and communicate solutions to problematic areas of the asset control process.
• Verify the accuracy of the data recorded/updated in the IT Asset Management System (ITAMS) – ServiceNow - to maintain auditable digital hardware records.
• Draft correspondence and prepare site inventory reports, as required.
• Identify, address, and reconcile asset inventory variances immediately.
• Ensure all digital hardware documentation is maintained in accordance with the National Archives & Records Administration (NARA) to preserve auditable records, including but not limited to: contracts, packing slips, bill of lading, transfer document, etc.
• Attend weekly team meetings and bi-weekly regional operational meeting to ensure all requirements are addressed.
• Ensure work area is kept clean and organized; ensure all site safety standards are maintained; maintain publicly acceptable personal hygiene levels.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Short-term and long-term disability plans
• Vacation time
• Holidays