IS/IT Data Analytics Operations Specialist Senior - IT Service Management

The IS/IT Data Analytics Operations Specialist Senior - IT Service Management position is responsible for ensuring efficient and secure IS/IT operations, overseeing support processes, and facilitating collaboration among stakeholders. The role requires a strong background in IT operations, data analysis, and problem-solving.

Requirements

• Bachelor's degree in computer science, information systems, business administration or related field
• Experience in Data frameworks or tools
• Experience in ETL (Extraction Transform Load) processes and data visualization tools
• Technical SAP experience
• Extensive Experience on data/functional dependencies in SAP
• Extensive Experience on Nestle IT support tools
• 6+ years of experience in IS/IT, preferably working in a DevOps environment
• Experience in service management principles and execution, preferably with ITIL certification
• Experience in ServiceNOW prefered
• Experience in SQL skills prefered
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Strong experience in problem analysis and analytical thinking to tackle complex data challenges
• Experience explaining technical concepts and technologies
• Experience with effective communication, in particular Data Storytelling skills, for different levels in the organization and in English
• Experience working in a global environment and with virtual teams
• Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations
• Knowledge and experience in leveraging both traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility
• Diversified background of technical infrastructure experience, experience with Digital business platforms (APIs, software-defined, virtual data center, cloud, etc.), DevOps approach, interpersonal and collaboration skills, and end-to-end understanding of IT business solutions
• Good Knowledge of the Business Functions and processes and their interdependencies
• Advanced Knowledge of Data workflows
• Good Knowledge of SAP Master Data Workflows and Lifecycle set-up and design

Benefits

• Permanent contract
• Opportunity to work in a global environment
• Collaboration with business partners around the world
• Opportunity to innovate and create opportunities for digital challenges