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Capco
IT Administrator
IT Administrator at Capco, Kuala Lumpur. ServiceNow & ITIL expertise required. Desktop support, software troubleshooting, asset management, MDM. 2-5 yrs experience. Competitive salary, growth opportunities, flexible work.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
Capco Global IT is seeking an IT Administrator to provide high-quality IT support and ensure consistent standards of ticket logging, communication, and resolution. The role involves working with IT teams globally, responding to support requests, installing and troubleshooting software, and providing comprehensive desktop support.
Requirements
- ITIL practices
- ServiceNow
- Software installation and troubleshooting
- VPN access and connectivity issues
- Vendor coordination for hardware and AV equipment repairs or replacements
- Desktop support via phone, email, and desk-side assistance
- Printer, room booking system, and mobile device installation and troubleshooting
- Server room hygiene, including cabling and hardware upkeep
- Laptop refresh initiatives
- Workstation inventory and asset tracking
- Laptop collection for leavers
- AutoPilot deployment and asset record maintenance
- MacBook administration and support
- Process documentation and troubleshooting steps
- Mobile Device Management (MDM) activities
- New joiner processes: user account creation, laptop deployment, and IT inductions
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements
Requirements Summary
2-5 years of experience in IT support, with a focus on ITIL practices, software installation, and desktop support
