IT Analyst

Qualtrics is seeking an IT Analyst to join their team. The successful candidate will be responsible for providing IT support, troubleshooting technical issues, and communicating with internal customers. The role requires a minimum of 2 years of experience as an IT Support Engineer or in a similar role, with a strong proficiency in Mac OS, Windows operating systems, and ticketing systems.

Requirements

• Fluency in both spoken and written English
• Minimum of 2 years of experience as an IT Support Engineer or in a similar role
• Educational background in Computer Science, Information Systems, IT, or a related field
• Familiarity with ticketing systems such as ServiceNow or similar tools
• Bilingual proficiency in English and Spanish
• Strong proficiency in Mac OS and experience with Jamf in large Mac environments
• Proficient with Windows operating systems
• Effective troubleshooting skills for end-user computing, VoIP, and videoconferencing systems
• High emotional intelligence (EQ) and excellent interpersonal skills for customer service
• Strong organizational skills with attention to detail and the ability to manage multiple tasks

Benefits

• Annual Leave: 25 annual leave days per annum plus an additional day for each year of service
• Private Medical Insurance - health & dental cover for you and your dependents
• Wellness - can be reimbursed for a variety of wellness activities via our dedicated platform
• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Group Life & Income Protection Insurance
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
• Access to our onsite gym, yoga studio, entertainment/games area, and pub/beer garden