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Paysafe
IT Analyst (Incidencias)
IT Analyst (Incident Management) at Paysafe, Lima. Manage ITSM operations using ITIL framework. Requires degree, ITIL cert, 3+ yrs experience, advanced English. Health insurance, 30 days PTO, volunteer days.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 4, 2025
IT Analyst responsible for day-to-day Incident Management operational process, reporting, and process improvement. Requires strong ITIL knowledge, service management experience, and communication skills.
Requirements
- University degree in IT, business or equivalent field of study
- Familiarity with ITIL framework and practices, ITIL V3 or ITIL 4 Foundations certification
- Minimum of 3 years’ experience in IT service operations, service delivery or service management
- Good knowledge of ITSM tools
- Strong communication and interpersonal skills
- Strong problem-solving capabilities, analytical, efficient and quick thinker
- Advanced English proficiency
- Ability to lead meetings with senior management
- Experience in the Payment Processing and Digital Wallets industries is an asset
Benefits
- Health insurance
- Cancer and life insurance
- 30 days of paid vacation
- 4 paid volunteer days per year
- Summer hours (Dec-Mar)
- Birthday day off
Requirements Summary
University degree, ITIL knowledge, 3+ years of IT experience, strong communication and problem-solving skills
