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Paysafe
IT Analyst (Incidencias)
IT Analyst (Incident Management) at Paysafe, Lima. Support incident operations, lead post-incident reports. ITIL certified, ServiceNow experience, 3+ years IT service ops required. Competitive salary, health/life insurance, 30 days PTO.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 4, 2025
Paysafe is a leading payments platform seeking an IT Analyst to support the day-to-day Incident Management operational process and lead the preparation of Post Incident Reports.
Requirements
- University degree in IT, business or equivalent field of study
- Familiarity with ITIL framework and practices, ITIL V3 or ITIL 4 Foundations certification
- Minimum of 3 years’ experience in IT service operations, service delivery or service management
- Good knowledge of ITSM tools, experience with ServiceNow is an asset
- Strong communication and interpersonal skills
- Strong problem-solving capabilities, analytical, efficient and quick thinker
- Advanced English proficiency: excellent reading, writing, and speaking abilities
- Ability to lead meetings with senior management
- Ability to work with geographically dispersed teams representing different cultures
- Experience in the Payment Processing and Digital Wallets industries is an asset
Benefits
- Competitive salary
- Health insurance
- Cancer and life insurance
- 30 days of paid vacation
- 4 paid volunteer days per year
- Summer hours (Dec-Mar)
- Birthday day off
Requirements Summary
University degree, ITIL certification, and 3+ years of IT experience required
