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Eaton
IT Analyst Intern
IT Analyst Intern at Eaton, Wisconsin. Support infrastructure, manage PC lifecycle, learn ITSM processes including ServiceNow ticketing, incident/asset management. 2+ yrs IT exp, technical cert required. Competitive pay, PTO, 401k, tuition reimbursement.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 11, 2025
We are currently seeking an IT Analyst Intern to join our team. The IT Analyst Intern is responsible for providing client infrastructure support with minimal supervision of a supervisor or senior peer. Customers include all of Eaton’s internal IT users within a specific geographic Zone.
Requirements
- Install, configure, maintain and troubleshoot PC hardware (Wi-Fi connectivity, VPN issues), software, hardware, associated peripherals, network printers, telephony, and standard productivity software for internal customers.
- Handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal.
- Learn the standard IT Service Management (ITSM) processes of Asset Management, Change Management, Incident Management, Request Management, and Problem Management.
- Provide 'smart hands' and eyes support for other infrastructure located outside of the sites you support on behalf of the Infrastructure SME teams.
- Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems.
- Assist with the basic support of various site-based operational technology systems.
- Be the 'Face of IT' for the site at the site. Respond to and document IT support tickets in ServiceNow and provide suggestions for improving customer service, knowledge articles and internal processes.
- Participate in annual Risk Assessment and Profit Planning activities, including Disaster Recovery Reviews with leadership.
- Actively seek out, participate and lead projects to maintain and improve the computing environment with a focus on continuous improvement.
- Learn and become familiar with cloud computing, cybersecurity, and network infrastructure to prepare for future internal opportunities at Eaton.
Benefits
- Competitive salary
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
2+ years of IT experience, associate's degree or technical certification, proficiency in MS Office applications
