JUST ONE | Recruitment & Executive Search agency

IT Applications Support Specialist

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 1, 2025

This role involves investigating application incidents, monitoring application performance, and providing technical support to users. The position involves collaboration with development and vendor teams, creating documentation, and reporting on performance metrics. Candidates should have a Bachelor's degree in a technical field.

Requirements

  • Investigate and resolve application-related incidents
  • Monitor application performance and implement proactive measures
  • Provide technical support to end-users
  • Collaborate with development teams and vendors
  • Prepare and maintain documentation

Benefits

  • Continuous training in new technologies and tools
  • Career development and growth opportunities
  • Competitive bonus scheme

Requirements Summary

Bachelor’s degree in related field, 2-5 years in application/IT operations. Familiarity with SLA mgmt, monitoring, and reporting tools. ITIL Certification preferred