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Control Risks
IT Cloud Infrastructure Analyst
Join Control Risks as an IT Cloud Infrastructure Analyst in New Delhi. Leverage ServiceNow for ITSM, manage networks, and enhance cloud services. 5-8 years experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 7, 2025
Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms.
Requirements
- Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
- Administration of switch and firewall configuration.
- Resolving alerts from the monitoring systems for all network services and systems.
- Maintenance of development and testing network environments
- Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis.
- Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business.
- Aiding with the management of the internal and public DNS
- Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture.
- Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.
- Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps.
- Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues
Requirements Summary
Minimum 5-8 years of experience in a technical support role including networking and infrastructure, Extensive knowledge of network technologies, Proven support background with both on-prem servers and IAAS cloud platforms
