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Tantus Technologies, Inc.
IT Customer Relationship Manager – O&M
IT Customer Relationship Manager at Tantus Technologies, Bethesda, MD. Leverage ServiceNow for client satisfaction and service delivery. Bachelor's, 5 years IT experience required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 24, 2023
Manage and nurture client relationships to ensure satisfaction, service alignment, and delivery excellence. Coordinate regular client meetings and communicate service performance metrics.
Requirements
- Bachelor's Degree in Computer Science, IT Systems, Business, Engineering, or related field of study
- 5 years of experience in customer-facing roles within IT O&M, service delivery, or technical account management
- Strong understanding of IT operations, maintenance workflows, and service management practices
- Familiarity with ITSM frameworks (e.g., ITIL) and tools (e.g., ServiceNow, BMC Remedy)
- Excellent communication, interpersonal, and conflict resolution skills
Requirements Summary
Bachelor's degree in Computer Science or related field, 5 years of experience in customer-facing roles, strong understanding of IT operations and service management practices
Apply now
Bethesda
|
Maryland
United States
Mid-Level
Hybrid
Full Time
110000-132500 USD/year
