IT Deployment Engineer (LIMS)

As an IT Deployment Engineer LIMS, you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.

Requirements

• Register, classify, route, follow-up and resolve request via e-mail or ticketing system.
• Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site
• Attend on site deployments to configure LIMS processes alongside laboratory staff
• Work alongside development teams to balance development and configuration
• Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions.
• Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix).
• Own the incoming requests and manages escalations to engineering or development teams with clear documentation.
• Monitor system performance and generate reports to anticipate or detect issues.
• Contribute to technical documentation, FAQs, and knowledge base articles.
• Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience.
• Execute, participate and report on IT & Application project rollout

Benefits

• Paid Time Off
• Health insurance
• Retirement Plan
• Other benefits as per company policy