IT Engineer - AI Agents (Healthcare)

100ms is building AI agents that automate complex patient access workflows in U.S. healthcare. We're looking for a skilled IT Engineer to manage our multi-platform environment spanning Windows and macOS devices.

Requirements

• Configure and deploy Windows laptops and desktops using Microsoft Intune and Autopilot for zero-touch deployment.
• Set up and manage MacBooks using Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Jamf Pro/Kandji.
• Administer Azure Active Directory (Entra ID) for identity management, conditional access, and SSO configuration.
• Manage Microsoft 365 licenses, group policies, and compliance policies across the organisation.
• Provide Level 2 technical support for hardware and software issues on both Windows and Mac devices.
• Troubleshoot connectivity issues, including VPN, Wi-Fi, and network configurations.
• Write PowerShell scripts (Windows) and shell scripts (macOS) for automation and bulk operations.
• Maintain accurate IT asset inventory and manage device lifecycle from procurement to disposal.
• Document troubleshooting procedures and maintain knowledge base articles for the team.
• Collaborate with IT, HR, and other teams to ensure smooth onboarding and offboarding experiences.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Professional development and certification sponsorship (Microsoft & Apple).
• Flexible work arrangements with hybrid/remote options.
• Modern tech stack and collaborative work environment.
• Opportunity to grow as an individual contributor or team lead.