IT Engineer

We are seeking a skilled IT Technician with 3–5 years of hands-on experience in IT Helpdesk support, Office 365 administration, end-user computing, and basic networking.

Requirements

• Provide daily IT Helpdesk support to end-users across global offices.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Manage user onboarding and offboarding processes, including laptop provisioning and account setup.
• Maintain comprehensive documentation for IT assets, incident logs, and troubleshooting procedures.
• Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, licenses, and group policies through Entra ID
• Monitor and maintain email security, MFA configurations, and compliance standards.
• Support Intune for device enrollment, configuration, and compliance enforcement.
• Configure, deploy, and maintain laptops and desktops (Windows and macOS).
• Ensure compliance with system patching, antivirus, and endpoint protection policies.
• Maintain standard system images and oversee software distribution.
• Perform basic administration and troubleshooting of LAN/WAN connectivity and Wi-Fi access.
• Collaborate with network and security teams for issue escalation and resolution.
• Assist in VPN configuration and access management.
• Support IT asset inventory tracking and procurement activities.
• Maintain the Software/Tools Licensing Master Inventory and ensure timely renewals.
• Develop and maintain IT documentation, including system configurations and standard operating procedures (SOPs).
• Contribute to continuous improvement initiatives for IT service delivery processes.

Benefits

• Career advancement opportunities
• World-class work culture
• Flexible work arrangements
• Professional development opportunities
• Competitive salary and benefits package