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E.ON
IT Escalation Manager - Digital Workplace
Join E.ON as an IT Escalation Manager in Frankfurt. Leverage ServiceNow for incident management, troubleshooting, and data insights. Competitive salary and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 6, 2025
IT Escalation Manager - Digital Workplace role involves efficient incident management, troubleshooting, and data insights in the Experience Command Center. Responsibilities include handling escalations, supporting troubleshooting, and coordinating error corrections.
Requirements
- Full professional experience in a technical environment
- Several years of experience in ITIL or similar Service Desk software
- Experience in Incident Management and Problem Management processes
- Familiarity with tooling and platforms like JIRA, ServiceNow, or other Service Desk solutions
- Technical skills in IT systems and services, e.g., Windows, Linux, cloud environments
- Good knowledge of SQL and/or Python
Benefits
- Competitive salary and benefits package
- Modern and innovative working environment
- Professional training and development opportunities
Requirements Summary
Full professional experience, ITIL or similar Service Desk software, technical skills in IT systems and services
