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AVASO TECH PRIVATE LIMITED
IT Field Engineer
Join AVASO TECH as an IT Field Engineer in Dublin. Leverage ServiceNow for incident and change management. Requires 3-5 years support experience.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 3, 2025
We are seeking an experienced IT Field Support Engineer to join our team in Dublin, Ireland. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users.
Requirements
- 3-5 years of experience in Onsite support
- Knowledge and experience with Windows 10 OS
- Good expertise in EUC tools, remote support tools, MS Office, and Outlook
- ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management
- Knowledge and experience with ticketing tools (ServiceNow / Remedy etc.),
- Knowledge and experience in Service requests, incidents, problem management, and change process
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
Requirements Summary
3-5 years of onsite support experience, Windows 10 OS, EUC tools, MS Office, and Outlook expertise, ITIL process knowledge
