IT Field Service Technician

Eurofins Scientific is seeking a self-motivated and enthusiastic IT Field Service Technician to provide remote and in-person support for laboratories across North America. The ideal candidate will have a minimum of 3 years of desktop support experience, including Help Desk Support, Knowledge Management, and ServiceNow.

Requirements

• Minimum 3 years of Desktop Support with increasing responsibilities
• 1 year minimum of Help Desk Support (or equivalent)
• 1 year minimum of Knowledge Management
• 1 year minimum of ServiceNow (or equivalent ITIL Incident tracking)
• Intermediate troubleshooting and repair of Windows OS's (Win10 and Win11)
• Intermediate troubleshooting and repair of hardware, UPS's, installing workstations, onboarding new users, off boarding users, etc.
• Intermediate troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure, Exchange, Server 2008-2021, Windows 7 – 11, etc.
• Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan to email configurations, etc.
• Intermediate support for VPN and remote access, Citrix, thin clients, VMWare or equivalent
• Support for Citrix FileShare, Bomgar, Remote Desktop, Symantec VIP/Microsoft Authenticator, Cisco IP Communicator, Cisco WebEx, SentinalOne, Remote and On-Prem imaging PC’s and laptops and so much more.
• Intermediate troubleshooting and providing HOW TO support for MS Office O365, MS Teams, OneDrive, SharePoint and more.
• Familiarity with network connectivity, TCI/IP, Firewalls, Vlan’s, Ethernet, etc.
• Have basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.

Benefits

• Comprehensive medical coverage
• Dental
• Vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays