IT Field Support Lead

The IT Field Support Lead will oversee and coordinate field support operations across multiple sites, managing a team of Field Support Technicians and ensuring timely resolution of technical issues. This role requires strong technical expertise, leadership, and communication skills.

Requirements

• Ownership for all IT Infrastructure activities at the facilities
• Maintain a technology roadmap/plan to track compliance to current standards
• Ensure IT policies, procedures, and standards are adhered to
• Diagnoses customer issues and assigns appropriate support
• Resolves issues and/or ensures resolution of issues
• Promotes customer relations in tune with company plans and policies
• Installs and maintains hardware and software
• Works with next level of support for the resolution of issues
• Collaborate with other service teams to ensure efficient operation of the company's end user computing environment

Benefits

• Opportunity to work with a global team of 40,000 problem solvers
• Culture of innovation and diversity
• Dana is a 'gelijke kansen'-werkgever (equal opportunities employer)