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Shuvel Digital
IT Help Desk Engineer (Mid)/(Junior)-Remote
IT Help Desk Engineer (Mid/Junior) at Shuvel Digital, Maryland. Support USCIS systems remotely. ServiceNow ticketing, troubleshooting, customer service. Bachelor's required, 1+ years experience. Health insurance, PTO, 401k, tuition reimbursement.
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2024
We are seeking a motivated IT Help Desk Engineer to troubleshoot issues and provide excellent customer service to system stakeholders. The position involves working on a long-term contract to support the US Citizenship and Immigration Services (USCIS) in the delivery of their IT systems.
Requirements
- Bachelor's degree in business, IT, or related field
- 1+ years of relevant work experience supporting complex projects
- Experience using ticketing systems such as ServiceNow and Salesforce
- Excellent verbal, written, and interpersonal communications skills
- Highly motivated, quick learner, organized, strong time management skills, and attention to detail
- Proficiency in Microsoft Office and other office productivity tools
Benefits
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
Requirements Summary
Bachelor's degree, 1+ years of experience, excellent communication skills, and proficiency in Microsoft Office
